Spa Etiquette

BOOKING  SPA  APPOINTMENTS.
Our peak hours are often late afternoons and weekend (especially Saturdays), so book as far in advance as possible in order to ensure you get the actual time and day you want. It is easier to accommodate you during off-peak hours which are often in the mornings and mid-week.

WHEN TO ARRIVE.
Please arrive approximately 15-20minutes before your appointment. This time is spent sorting out your paper work at the front desk and changing into the spa attire. Early arrival also ensures your service runs as smoothly as possible.
Late arrival affects the appointment after yours. This might result sometimes in having to reschedule your appointment or reduce the duration of your treatment(s).

PREGNANCY  OR  MEDICAL  ISSUES.
Be sure to mention any medical information when you book an appointment. Certain treatments may not be advisable for you. Let our front desk personnel or your therapist know of any medical concerns.

EATING  AND DRINKING.
Try not to eat a heavy meal within one hour prior to a treatment and avoid alcohol consumption on the day of a treatment. Drink lots of water before and afterward.

JEWELRY.
If possible, leave your jewelry at home. However if you bring your valuables, make certain that they are securely locked in your locker.  Please handle your locker key yourself, keep it with you during your entire treatment.  DO NOT hand it to your therapist or any other staff.

CELL  PHONES.
Because the spa environment is supposed to be a tranquil and stress-reducing experience, we ask that your cell phones are turned off or put on silent before you go upstairs for your treatment.

MODESTY  ISSUES.
It is never required that you are unclothed in front of anyone at our spa. Towels, robes and wraps are provided and can keep you continually covered.
You will be properly draped during your services and most guests prefer to fully disrobe.
You may leave on any of your undergarments however if you are more comfortable.

COMMUNICATING  YOUR  PREFERENCES.
Some aspect of your treatment can be modified to your taste; whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to go deeper or be gentler, let them know. Feel free to ask questions. We will appreciate knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, ask to speak to a supervisor.

CANCELLATIONS.
We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment.

PROFESSIONAL STANDARDS.
Our licensed therapists, estheticians and technicians are trained to help improve your health, body and psyche. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and payment must be made in full for that treatment.

GRATUITIES.
Gratuity is not included in the price of treatments. However if you are satisfied with your service and would like to give a tip to the therapist, please feel free to do so.
If you are unhappy with your service, please let us know so we can make it right!
Our primary objective is to ensure each treatment and visit meets and exceeds your satisfaction.

PAYMENT.
We accept the following cards – Verve, Visa and Master card and cash. Our preferred mode of payment is via a POS transaction and NOT cash.